PRIVACY NOTICE

SIERRA NETWORKS INC.

SIERRA NETWORKS INC. ("SIERRA", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).

Information We Collect

We may collect and process the following information when you apply for, subscribe to, or use our services:

• Full Name
• Residential or Business Address
• Mobile Number and Email Address
• Government-Issued Identification
• Proof of Billing or Proof of Address
• Facebook Account (if voluntarily provided)
• Installation Coordinates and Geolocation Data
• Billing and Payment Information
• IP Address, Device Information, and Service Usage Data
• Customer Support and Service Records

Purpose of Collection

Your personal information is collected and processed for the following purposes:

• Subscriber verification and account registration
• Service installation, activation, and maintenance
• Billing, payment processing, and collection
• Customer support and technical assistance
• Network monitoring and service improvement
• Fraud prevention and security management
• Sending service advisories, maintenance notices, promotions, and updates
• Compliance with legal and regulatory requirements

Data Sharing

We may share personal information only with authorized employees, contractors, payment providers, service partners, government agencies, and other entities when necessary for legitimate business purposes or as required by law.

We do not sell personal information to third parties.

Data Retention

Personal information shall be retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Records shall be securely disposed of or anonymized when no longer required.

Security Measures

SIERRA NETWORKS INC. implements appropriate organizational, physical, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Be informed
• Access your personal information
• Correct inaccurate or incomplete information
• Object to processing
• Request deletion or blocking of data, subject to applicable laws
• File a complaint with the National Privacy Commission

Contact Us

For questions, requests, or concerns regarding this Privacy Notice or the processing of your personal information, please contact:

Data Protection Officer (DPO)
Rexon S. Gallardo
Email: dpo@sierracommunication.com
Mobile No.: 09561262229

SIERRA NETWORKS INC.
Website: https://sierracommunication.com
Email: info@sierracommunication.com
Mobile No.: 09177047643

Consent

By submitting information through our website, application forms, customer portal, mobile application, or other company platforms, you acknowledge that you have read and understood this Privacy Notice and consent to the collection, use, storage, and processing of your personal information for the purposes stated herein.